Grimm's love wood because it is a natural material so it always has various markings that show up in our products, making each one unique. Grimm’s toys are always one of a kind, carrying unique marks made by nature. Woodgrain has to change structures and colours which serve as proof of its natural origins. The unique variations are proof of quality, not defects.
Free shipping on orders over $80 (excluding bulky items).
We are a small family run business. We like to get our orders out to you as soon as possible. At times, there may be a delay due to an increase in orders.
Although we like to get our orders out within 2 business days, selecting Express shipping does not guarantee this as orders are fulfilled in the order they are made. If you are in a hurry, please call us on 0422 544 659 and we can assist you further.
The main postage services we use are Auspost & Couriers Please. We prefer non PO Box addresses for larger items.
In our continued efforts to minimise waste, your order may arrive to you in a reused box or be filled with reused packaging materials.
If you are local to Newcastle NSW, select the ‘local pick up’ option and we will contact you to arrange a time to pick up your order.
Shipping prices are as follows:
|Free Local Pick-Up - Newcastle Only||FREE|
|Flat Rate Shipping - orders <$60||$14.95|
|Orders over $80||FREE|
|Express (Up to 2kg)||$19.95|
|Express (2kg to 3.49kg)||$49.95|
|Express (3.5kg to 10kg)||$89.95|
Custom handmade items can not be exchanged or refunded with change of mind or wrong sizing.
All other products can be returned within 30 days of the original purchase of the product if they are found to be faulty or damaged. A new product may be returned and exchanged for another product, returned for a refund or returned for a credit note.
To be eligible for a return, please make sure that:
Your request for a return is made within 30 days of purchasing the productYou provide proof of purchaseThe damage or fault did not occur due to misuse of the product or service in any way that contributed to the problem